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Additional Resources on Onboarding
You may have heard me mention several great resources. Here are several other tools and articles for optimizing onboarding and getting to know your customers.
Airstory writing software for collecting and organizing voice of customer data
NomNom for organizing customer feedback
UsabilityHub for getting feedback on your copy before you ship it
Claire Suellentrop’s checklist for running Jobs To Be Done interviews
Val Geisler’s email onboarding case study
Thread on “UX Theater” by Tanya S.
Article by me on the “what’s happening in your world” email for brand new products
Article on Groove’s “Hit Reply” email
Interview with Andrew Capland from Wistia on onboarding optimization
Article by Joanna Wiebe of Copyhackers on how to write a sales enablement sequence