MicroConf 2018

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Additional Resources on Onboarding

You may have heard me mention several great resources. Here are several other tools and articles for optimizing onboarding and getting to know your customers.

Airstory writing software for collecting and organizing voice of customer data

NomNom for organizing customer feedback

UsabilityHub for getting feedback on your copy before you ship it

Claire Suellentrop’s checklist for running Jobs To Be Done interviews

Val Geisler’s email onboarding case study

Thread on “UX Theater” by Tanya S.

Article by me on the “what’s happening in your world” email for brand new products

Article on Groove’s “Hit Reply” email 

Interview with Andrew Capland from Wistia on onboarding optimization

Article by Joanna Wiebe of Copyhackers on how to write a sales enablement sequence